Technical Help For You

You may have arrived at this page because you are missing a plug-in for your Web browser or you need to upgrade your Web browser. All of the plug-ins or upgrades needed for this Web site are free of charge. Below we briefly describe these items and offer you a link to download the item for your use in this and other Web sites. It is not as difficult as it sounds. Often this process is automated and requires you to simply follow the online directions. To get you started, we have listed some questions and their answers below.

What are the browser requirements for this Web site?

This Web site is optimized for Microsoft Internet Explorer and Netscape Communicator browsers. We strongly recommend a 4.0 or a newer version of either Web browser. Microsoft Internet Explorer can be updated free at http://www.microsoft.com/downloads, and Netscape Communicator can be updated free at http://home.netscape.com/computing/download/index.html.

What else might I need?

We recommend that you have Adobe Acrobat Reader, Apple Computer's QuickTime 4.0 (or newer) and Macromedia's Flash installed on your Web browser. They are enhancement applications or plug-ins that enable special features (audio, video or chat) online. (Please note: If you updated your Web browser as recommended above, these plug-ins have been installed automatically.)

What is Adobe Acrobat Reader used for?

Adobe Acrobat Reader software enables the viewing and printing of Adobe's Portable Document Format (PDF) files. You can download and install it free at http://www.adobe.com/products/acrobat/readstep.html.

What is Apple Computer's QuickTime used for?

Apple Computer's QuickTime player enables specific audio and video playback in real time (streaming). You will need version 4.0 or newer to play streaming media. The latest versions for both Apple Macintosh and Microsoft Windows computers are available free at http://www.apple.com/quicktime/download/index.html.

What is Macromedia Flash used for?

Macromedia Flash plug-in enables specific animations throughout this Web site. You can download and install it free at http://www.macromedia.com/shockwave/download/download.cgi.

What does the message “server not connected,” “communication exception,” or “server busy” mean?

These messages usually refer to a network problem between your computer and the server. There is no straightforward way to determine where the problem lies, so your best bet is to try again to connect to the server.

What should I do if I experience a technical problem?

Although Pfizer Animal Health strives to create Web sites free of technical problems, you may encounter problems from time to time. Please click on the webmaster link on the page where you are experiencing the problem. Please complete the e-form and click “send”. We will do our best to resolve the problem for your future visits.